Refund policy

Return and Refund Policy

1. Return Period
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

2. 14-Day Withdrawal Right (EU)
In accordance with European Union regulations, if your order is shipped to Spain or another EU country, you have the right to cancel or return your order for any reason within 14 calendar days, without justification and without penalty.

3. Return Conditions
To be eligible for a return, the item must be in the same condition as received: unused, with original tags, and in its original packaging. A receipt or proof of purchase is also required.

4. How to Start a Return
To start the process, you must first contact us at: support@vianeur.com

Important note: Please do not send your purchase back to the manufacturer or to the address shown on the package.

Once your request is approved, our support team will provide the correct return address and detailed instructions by email.

Items sent back without first requesting a return will not be accepted.

5. Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong product, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

6. Exceptions and Non-Returnable Items
For health and hygiene protection reasons, we do not accept returns of personal care or beauty items (such as cosmetics) that have been unsealed after delivery.

We also do not accept returns of:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or made-to-order products

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Shipping Costs
The customer is responsible for return shipping costs unless the item is defective or the error is on our side. Original shipping costs are non-refundable.

9. Refunds
We will notify you once we receive and inspect your return to inform you whether the refund has been approved.

If approved, your refund will be automatically issued to your original payment method within a maximum of 14 calendar days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: support@vianeur.com